/claim #2187 closes #2187

📑 Description

This PR implements user tagging functionality in incident comments, allowing users to mention and notify other team members in comments. This feature enhances collaboration and ensures relevant team members are notified of important updates.

✅ Checks

• My pull request adheres to the code style of this project
• My code requires changes to the documentation
• I have updated the documentation as required
• All the tests have passed