/claim #2281

Description

This PR adds a new connector for Jira Service Management (JSM).

The connector uses the standard Jira API instead of JSM-specific APIs because:

• JSM tickets are built on Jira Core infrastructure
• Jira API provides better bulk document retrieval capabilities
• JQL search is more powerful for indexing operations
• Maintains consistency with existing Jira connector patterns

The connector filters to only service desk projects using projectType = 'service_desk' JQL to prevent overlap with the existing Jira connector.

Features:

• Support for specific project or all service desk projects
• JSM-specific credential fields to avoid confusion with regular Jira

• This PR should be backported (make sure to check that the backport attempt succeeds)
• [Optional] Override Linear Check

VIDEO

ALL + PROJECT ID = https://www.youtube.com/watch?v=J7Piw9fgmBU JQL = https://www.youtube.com/watch?v=J7Piw9fgmBU

How Has This Been Tested?

We tested this with real JSM tickets and made sure it:

• Only grabs customer support tickets (not development tickets) with projectType = 'service_desk' JQL filtering
• Works with different company setups
• Handles errors - retry logic and error handling
• Verified document retrieval and indexing with demo tickets
• No overlap with existing Jira connector as it has separate credential fields and service desk filtering
• Time range handling

Backend API Test Output:

=== JSM CONNECTOR API TEST OUTPUT ===
Generated JQL Query: project in projectsWhereUserHasPermission('Browse Projects') AND projectType = 'service_desk' AND updated >= '1970-01-01 00:00' AND updated <= '2025-09-11 10:35'
Found 5 issues
Issue: DEMO-5 - I need help connecting my laptop to the level 3 printer
  Created: 2025-09-11T09:02:31.397+0200
  Updated: 2025-09-11T09:02:32.936+0200
  Project: DEMO (Demo service project)
  Status: Waiting for support

Issue: DEMO-4 - Collecting custom request details
  Created: 2025-09-11T09:02:30.576+0200
  Updated: 2025-09-11T09:02:31.157+0200
  Project: DEMO (Demo service project)
  Status: Waiting for support

Issue: DEMO-3 - Agents & customers
  Created: 2025-09-11T09:02:29.884+0200
  Updated: 2025-09-11T09:02:30.347+0200
  Project: DEMO (Demo service project)
  Status: Waiting for support

Issue: DEMO-2 - Capturing customer email requests
  Created: 2025-09-11T09:02:28.962+0200
  Updated: 2025-09-11T09:02:29.667+0200
  Project: DEMO (Demo service project)
  Status: Waiting for support

Issue: DEMO-1 - What is a request?
  Created: 2025-09-11T09:02:27.505+0200
  Updated: 2025-09-11T09:02:28.715+0200
  Project: DEMO (Demo service project)
  Status: Waiting for support

Summary by cubic

Adds a new Jira Service Management connector to index service desk tickets via the Jira API. Supports scoping by project or all service desk projects, with separate credentials and UI.

• New Features
  • Backend: New DocumentSource and factory mapping; checkpointed JQL search filtered to projectType = ‘service_desk’ with optional project key; issue-to-Document processing with metadata/comments; slim docs with project permission lookup; robust validation and clearer error messages (401/403/429) plus date-range fallback.
  • Web: New source, icon, and setup flow; fields for base URL, optional project key, and comment email blacklist; separate credentials (email + API token); enabled for auto-sync.
  • Slack: Added Jira Service Management icon for messages.