Description

This PR adds a new connector for Jira Service Management. It allows indexing tickets (requests) from Jira Service Management projects via the API.

Type of change

  • New feature (non-breaking change which adds functionality)

Bounty Claim

/claim #2281

Demo

I have attached the demo video showing the connector fetching tickets successfully.


Summary by cubic

Adds a new Jira Service Management connector to index requests from JSM projects. Registers a new document source and supports incremental sync with basic credential validation.

  • New Features
    • Fetches tickets updated since a checkpoint via JQL; parses description (ADF to text) and comments; builds Documents with links and metadata.
    • Supports checkpointed incremental sync (offset + has_more) and treats 401s as expired credentials.
    • Adds DocumentSource.JIRA_SERVICE_MANAGEMENT and registry mapping for the new connector.
    • Includes helpers for JSM auth (email + API token), URL building, ADF text extraction, and project permission lookup.

Written for commit f63836e98cdd0c134cc6c5bbdf432ff68a213c15. Summary will update on new commits.

Claim

Total prize pool $250
Total paid $0
Status Pending
Submitted February 18, 2026
Last updated February 18, 2026

Contributors

JE

jefferteleco

@jefferteleco

100%

Sponsors

ON

Onyx (YC W24)

@onyx-dot-app

$250