Summary

Adds a dedicated Jira Service Management (JSM) connector that extends the existing Jira connector with JSM-specific features.

JSM Features Added

• Service desk discovery — auto-discovers JSM service desks and scopes indexing
• Customer requests — fetches full request details via /rest/servicedeskapi/request
• Request types — maps requests to their configured request types and groups
• SLA tracking — captures ongoing/completed SLA cycles with breach detection
• Approval workflows — retrieves approval details with approver information
• Queue membership — maps issues to their JSM queues
• Participant tracking — captures request participants beyond reporter/assignee
• Portal URLs — resolves customer portal links for each request
• Rich metadata — enriches documents with JSM-specific metadata fields

Architecture

• Inherits from JiraConnector — reuses checkpoint, permission sync, slim document, and hierarchy interfaces
• Refactors parent to expose overridable methods (_process_issue, _get_document_external_access, _build_time_jql, document_source property) for clean extension
• Uses /rest/servicedeskapi/* endpoints for all JSM-specific data
• Graceful error handling with warn-once pattern (degraded but functional on permission errors)

Changes

• backend/onyx/connectors/jira_service_management/ — new connector + utils (1350 lines)
• backend/onyx/connectors/jira/connector.py — refactored for extensibility (no behavior change)
• backend/onyx/configs/constants.py — added JIRA_SERVICE_MANAGEMENT source
• backend/onyx/connectors/registry.py — registered new connector
• Frontend wiring (connector config, credentials, source mapping, icons)
• Unit tests

Testing

• All new Python files pass syntax checks
• Unit tests included for connector and utils
• Designed for both Jira Cloud and Jira Server/Data Center

Fixes #2281

/claim #2281

Summary by cubic

Adds a dedicated Jira Service Management connector to index customer requests with SLAs, approvals, queues, and JSM-specific metadata, built on top of the existing Jira connector. Refactors the Jira connector for clean extension without changing existing behavior. Fixes #2281.

• New Features

  • New JiraServiceManagementConnector registered under source jira_service_management.
  • Service desk discovery and scoped JQL; uses /rest/servicedeskapi/*.
  • Indexes customer requests, request types/groups, participants, approvals, SLAs, and queue membership.
  • Enriches docs with JSM metadata (service desk, request type/ID/status, participants, approvals, queues, SLAs, portal URL).
  • Appends JSM details to the ticket body within JIRA_CONNECTOR_MAX_TICKET_SIZE.
  • Permissions: no doc-level perms set (JSM visibility differs from Jira project).
  • Frontend support: new connector config (jira_base_url, optional project_key, jql_query, comment_email_blacklist, scoped_token), credentials template, source mapping, and icon.
  • Unit tests for connector and helpers.

• Refactors

  • JiraConnector now exposes document_source, _process_issue, _get_document_external_access, and _build_time_jql for subclassing.
  • No behavior change to existing Jira connector; only extension points added.

^{Written for commit 45236340d60e4f991fd86503c430570e53ef5886. Summary will update on new commits.}